Summit Healthcare
PC and User Support Specialist
Brecksville
http://jobsearch.monster.com/getjob.asp?jobid=27730678&CCD=my%2Emonster%2Ecom&JSD=jobsearch%2Emonster%2Ecom&HD=company%2Emonster%2Ecom&Logo=1&AVSDM=3%2F2%2F2005+1%3A07%3A25+AM

JOB TITLE: PC and User Support Specialist
DEPARTMENT: Information Technologies
REPORTS TO: VP, Information Technologies
FLSA STATUS: Non-exempt
APPROVED BY: Tom Burick – Manager HR & Administration
APPROVAL DATE: 4/13/04

SUMMARY OF POSITION
Provides application and technical support to all end-users (both on and off-site).

RESPONSIBILITIES
- Manages deployment, maintenance, support, installation and upgrade of hardware and software.
- Perform regular maintenance on computer equipment and peripherals.
- Maintains and monitors computer and peripheral inventory.
- Assist users with Hardware/Software related questions and problems.
- Identifies, researches and resolves technical problems.
- Utilizes tracking application to maintain hardware/software, call history and job ticket routing.
- Maintains a positive and proactive communication with all clients, departments and vendors.
- Serve as a back up for Computer Operator.
- Other duties as assigned.

SKILLS AND EXPERIENCE
- Strong analytical, problem solving, time management and decision making skills.
- A+ and/or MCP Certification or equivalent work experience required.
- Basic network fundamentals.
- Familiarity with Microsoft products support.
- Some travel is required.
- Occasional off-hours and weekend availability required.
- Excellent interpersonal and communication skills.

Norman Noble
System Support Specialist
East Cleveland(Euclid Area)
http://jobsearch.monster.com/getjob.asp?jobid=27545785&CCD=my%2Emonster%2Ecom&JSD=jobsearch%2Emonster%2Ecom&HD=company%2Emonster%2Ecom&Logo=1&AVSDM=3%2F2%2F2005+1%3A07%3A25+AM

Excellent opportunity for an experienced IT professional to support systems in a multi- location, fast-paced, growing organization. The primary responsibilities of this job will be to develop and maintain business, manufacturing and engineering application systems that enable the company’s business processes. The candidate will be responsible for performing functions of both systems analysis and programming. Responsibilities will also include limited support for the company’s desktop environment.

Our ideal candidate will have 2 – 5 years supporting a manufacturing business systems and 1 – 3 years desktop support in a windows environment. Must possess project management experience with medium/large size projects, experience with Crystal Reports or other report-writing software, SQL Server or other Relational Database experience (design, administration and maintenance), Visual Basic, Progress, FoxPro, SQL or other database programming language experience, and working knowledge of Windows and MS Office Suite support and administration in a network environment.

Bachelor’s degree in Degree in Computer Science or a Business related field is required. Excellent interpersonal and communication skills (verbal and written), and ability to work in team environment are essential. Must have superior analytical, problem-solving and organizational skills. Must be proactive, self-motivated, and have the ability to manage multiple priorities, meet deadlines and delivery quality results.

Occasional travel between multiple facilities within Cleveland area and flexibility to work additional hours as needed is required.

Candidates must successfully complete both drug screening and criminal history/ background/reference check.

We offer a competitive compensation/benefits package and the opportunity to work with an outstanding workforce and team. EOE M/F/D/V For consideration, please submit resume, salary history and salary requirements to:

Technical Search Consultants
Help Desk - Network Consultant
Downtown Cleveland
http://jobsearch.monster.com/getjob.asp?jobid=26275138&CCD=my%2Emonster%2Ecom&JSD=jobsearch%2Emonster%2Ecom&HD=company%2Emonster%2Ecom&Logo=1&AVSDM=3%2F2%2F2005+1%3A07%3A25+AM

Our client is in need of professional Help Desk Analysts in the Cleveland area. Certifications in Microsoft or Helpdesk are preferred. Daily activities include password resets, email account setup, software, printer and network troubleshooting as needed. Please send an updated Word resume to: alexk@tscohio.com

Nationwide Appraisal Services
Systems Administrator
South Cleveland(By Brooklyn)
http://jobsearch.monster.com/getjob.asp?jobid=26522271&CCD=my%2Emonster%2Ecom&JSD=jobsearch%2Emonster%2Ecom&HD=company%2Emonster%2Ecom&Logo=1&AVSDM=3%2F2%2F2005+1%3A07%3A25+AM

Real Estate Appraisal Services, located in Cleveland, Ohio, is seeking a System Administrator. The successful candidate will troubleshoot administrations systems and desktop computer systems by performing these and other duties:
• Monitor Windows NT/2000 server environments.
• Maintain users, groups and access for Windows NT/2000 environment and management system.
• Assist customers in obtaining user ids, passwords; network issues.
• Assist with the implementation and change control for new developed systems.
• Test changes that may affect Window NT/2000 environment.
• Primary administration support for various systems including servers, printers and various peripherals.
• Systems Backup Administration for all REAS systems. Assist in documentation of Disaster Recovery procedures and testing.
Required: Bachelor's degree or related work experience in computer administration; Three years experience in Customer Support Environment; Experience with IIS 6.0, web design and support is a plus; Microsoft Certified Professional is preferred.
*Must be able to lift 40-50 lbs and travel overnight as occasionally.

Please send your resume to: careers@nascopgh.com

SS&G Financial Services
Technical Support Specialist
http://jobsearch.monster.com/getjob.asp?jobid=26824424&CCD=my%2Emonster%2Ecom&JSD=jobsearch%2Emonster%2Ecom&HD=company%2Emonster%2Ecom&Logo=1&AVSDM=3%2F2%2F2005+1%3A07%3A25+AM
Fairlawn

A DYNAMIC CAREER OPPORTUNITY IN INFORMATION TECHNOLOGY

SS&G Financial Services is a full-service accounting, business consulting, and management firm encompassing accounting and auditing, tax, payroll, employee benefits, investments, healthcare, hospitality, and technology. With offices in Cleveland, Akron, Columbus, Cincinnati, and Northern Kentucky, and more than 280 employees, SS&G Financial Services is one of the nation’s largest independent accounting and business-consulting firms. We are known among our clients and peers as an innovative service provider that takes a proactive role in the management of both businesses and personal finances. We are the two-time winner of the Northcoast 99, designating the top 99 companies to work for in Northeast Ohio and have a family-friendly, flexible environment. Our firm has grown rapidly over the last 15 years and that growth has lead to great OPPORTUNITIES for our staff members.

TECHNICAL SUPPORT SPECIALIST

We have an outstanding opportunity for an energetic, motivated IT professional with 2-3 years experience to join our internal technology team. He/She must have experience working in a Windows 2000/2003 network environment and have advanced working knowledge of desktop operating systems & applications (Windows 2000/XP, Outlook, Microsoft Office, Citrix, etc..). A+ or MCP certifications are a plus. Prior experience with accounting software is a plus but not required. The right candidate must demonstrate initiative, be able to work on multiple projects simultaneously, be able to complete tasks in a timely manner, work well in a team environment as well as individually, and be able to analyze and solve complex problems. He/She will be a self-motivated professional who possesses strong written and verbal communication skills as well as excellent organizational skills.

This individual will be working out of our Solon, Ohio office of 100+ professionals. Primary duties will include onsite Help Desk support, addressing/resolving field support calls, maintaining desktop systems and communicating progress with the IT team. Special projects related to technology will also be assigned. This position requires minimal travel.

We are a great place to work with great benefits and a competitive salary and invite you to submit your resume to join our team. Email/mail resume & salary history.


EOE

THI Holdings
Tech Support Analyst
Mayfield Heights
http://jobsearch.monster.com/getjob.asp?jobid=27109540&CCD=my%2Emonster%2Ecom&JSD=jobsearch%2Emonster%2Ecom&HD=company%2Emonster%2Ecom&Logo=1&AVSDM=3%2F2%2F2005+1%3A07%3A25+AM

THI Holdings, Inc., a division of Nationwide Insurance, is currently experiencing rapid growth throughout our organization. Due to this growth, we are currently seeking candidates for two Technical Support Analyst positions for our Mayfield Heights, OH office. Two positions are currently available, one with standard hours of 8:00 AM to 5:00 PM and the second with standard hours of 11:00 AM to 8:00 PM.
The Tech Support Analyst provides and delivers first-tier, technical support and problem management to end users on moderately complex issues regarding computer operations, including installations, setups, error messages, on-line transactions, system status and downtime procedures. May implement, administer and maintain user control systems through the use of controls, and procedures to prevent unauthorized access, modifications, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data.
JOB RESPONSIBILITIES
1. Provides technical support to diagnose, analyze, research and resolve moderately complex computer problems for internal and external customers. Responsible for recognizing, researching, isolating and resolving problems with information systems products and services.
2. Executes problem and change management to end users for moderately complex PC, server, or mainframe applications and hardware.
3. Leads the preventative maintenance, troubleshooting, root cause analysis, and resolution for moderately complex technical problems in order to ensure user satisfaction. Researches, develops, and recommends technical alternatives utilizing advanced and/or new technology to support functional requirements and/or problem resolution for end user systems.
4. Manages moderately complex customer escalations and develops and recommends appropriate technical solution or resource.
5. Executes incident management and provides ticket documentation. Analyzes and assists in the resolution of moderately complex problems regarding multiple operating systems, software applications, and business processes.
6. Troubleshoots and corrects moderately complex connectivity issues in network and software systems and applications. Consults to end users on best practices, applications and knowledge for password reset tools, associated support groups, access levels and group requirements, security policies and requirements, and identity validation standards.
7. Assists in the identification of trends relating to systems problems for the company. Provides prevention suggestions.
8. Consults with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core systems problems. Recommends systems modifications in order to reduce user problems and increase productivity.
9. Provides on-going technical training to end user groups on company technologies, infrastructure, hardware, and software applications. Responsible for preparing operations documentation, procedures, and methods including user manuals and reference manuals.
10. May analyze and maintain basic security profiles and file permissions to computer resources and information.
11. May processes routine user ID request for multiple platforms. May be responsible for the creation, deletion and modification of user ID's on multiple platforms. May remove inactive or terminated employees from systems if necessary.
JOB REQUIREMENTS:
Applicants should have undergraduate studies in computer science management information systems, business administration, insurance or related field. In addition, one year of experience in a Help desk environment is required. Customer service and/or call center experience is preferred.
Proven knowledge in microcomputers, network and mainframe technologies and applications. Must have an understanding of business systems, data processing, and customer service concepts and practices. Knowledge in IT Security policy, standards and procedures preferred.
In addition, the ability to analyze customer needs and expectations and define as well as document functional requirements and perform technical evaluations is needed. Must be able to operate and perform problem diagnostics on microcomputer hardware and software. Must have the ability to analyze and diagnose moderately complex technical problems. Must have strong oral and written communication skills in order to interact with all levels of personnel. Competencies include: shrink wrap, password reset, remote tools, connectivity related to designated platforms and designated suite of applications
THI - Nationwide offers salaries commensurate with experience; a gainsharing program; a comprehensive benefits package including: health, dental, and vision benefits; a 401k plan; a company paid pension; and tuition reimbursement.

If interested in learning more about the position, please apply online at www.Nationwide.com/jobs/fieldoffice or send your resume to koschof@Nationwide.com Please indicate which shift(s) you are interested in working in your cover letter.

THI - Nationwide promotes a diverse workforce. EOE M/F/D/V.

Majestic Steel USA Inc.
Help Desk/PC Specialist
Bedford Heights
http://cleveland.careerboard.com/cgi-bin/a/highlightjob.cgi?jobid=31917

Majestic Steel USA, Inc. is a service center and national distributor of prime galvanized steel sheet and coil and flat-rolled steel products.

We are currently seeking an entry-level IT support person with strong communication and troubleshooting skills for a hands-on Help Desk role supporting end users with hardware, software and related issues.

Duties

1. Provide support to end users on a variety of Hardware and Software issues.
2. Document, track and monitor all problems to ensure timely resolution.
3. Maintain Help Desk Software and Asset Tracking Software.
4. Install and configure work stations.
5. Support and maintain all techincal equipment including PC's, printers, faxes, etc.
6. Provide assistance with other projects or duties as assigned.

General Requirements

* Excellent interpersonal and communication skills.
* Ability to prioritize and multi-task.
* Strong technical problem solving and troubleshooting skills.
* Ability to work both independently and as part of a team.

Computer Requirements

* Knowledge of MS operating systems.
* General MS Access programming knowledge is a plus.

Education

* College degree in Computer Science, Management Information Systems or a related field; OR
* Technical or specialized training in an IT related field.
* Note - equivalent work experience may be substituted for a degree.

Experience

* 1-2 years experience in a help desk or troubleshooting role is preferred.

For consideration, please forward resume and salary requirements. Resumes without salary requirements may not be considered. Please send email resumes in MS Word format. Thank you.


Company Information Division: Website: Description: Leading steel service and distribution center of prime coated flat-rolled products. Benefits: Vacation,Dental,Holidays,Medical,Life,Disability,4 01K,Prescription,

Parma Hospital
PC Analyst
Parma
http://cleveland.careerboard.com/cgi-bin/a/highlightjob.cgi?jobid=28435

Provides hardware and software support to Parma Community General Hospital staff.

Excellent communication, analytical and customer service skills. Strong technical support background to include hardware and software troubleshooting experience. Proficient in hardware and software applications. Two years related experience preferred
Must have demonstrated customer service skills utilizing advance PC hardware/software knowledge. Company Information Division: Website: www.parmahospital.org Description: Parma Hospital is proud to be the only successful, independent, community hospital in Cuyahoga County. Recently name as one of the "Best Places to Work" by Northcoast 99, we offer a wide range of services from birth through hospice care. Benefits: Discounts,Dental,Life,Holidays,401K,Retirement Plan,Tuition Reimbursement,Medical,Vacation,Prescription

Diversified Air Systems, Inc
Network Administrator
Brooklyn Heights
http://cleveland.careerboard.com/cgi-bin/a/highlightjob.cgi?jobid=33837

We are currently looking for a talented LAN/ Network Administrator to join our team!


Experienced network administrator responsible for system installations and upgrades, planning and implementing network and end-user computing applications.

Qualifications and Requirements:
-Bachelors or associates Degree in Information Technology,/ Computer Science
-MCSE
-LAN/WAN
-Windows XP, NT and 2000 platforms
-Novell, Unix, TCP/IP
-MS Exchange,
-SQL
-Visual Basics
-Crystal reports
-Symantec NAV
-Ability to effectively prioritize and execute tasks in a fast pace environment
-Ability to present ideas in business and user friendly language with excellent
management skills
-Experience in working with outside resources to provide technology solutions
Ability to deliver projects within the set budget and on time.

We have a very challenging environment, which offers unlimited opportunity for career growth. To learn more about what we do, check out our web site: www.diversifiedair.com

我发现学计算机专业的学生，不论是美国的，还是中国的，都在找这样的工作：PC and User Support Specialist
heehee，it's very fun that i can find out the same point in the USA and China...
:D